In today’s fast-paced gaming environment, user support isn’t just an option — it’s an experience. At Lomdree Games, we’re committed to delivering seamless gameplay and frictionless support. That’s why we’ve integrated AI Agents alongside Zendesk, one of the world’s most trusted customer support platforms.

Why We Chose Zendesk

Zendesk provides a robust, scalable, and user-friendly ticketing and support system. Its features — from live chat to email ticketing and reporting — help us maintain a clear support workflow, regardless of the issue or game.

Some key reasons we chose Zendesk:

• Unified support dashboard
• Seamless multi-channel communication (chat, email, social)
• Insightful analytics and reporting
• Easy agent collaboration and internal notes

The Power of AI Agent Integration

To take our support game a step further, we’ve added an AI Agent that acts as a first-line responder. Our AI Agent can:

• Answer FAQs instantly
• Help users troubleshoot common issues
• Guide users through gameplay rules (e.g., how to play Ludo Lomdree)
• Route complex queries to human agents in Zendesk
• Operate 24/7 — even when human agents are offline

This significantly reduces response time and improves player satisfaction.

How It Works: AI + Zendesk = Smart, Scalable Support

• Player raises a query (via website or app support chat)
• AI Agent instantly responds with intelligent suggestions or answers
• If the issue isn’t resolved, it’s escalated to a human agent via Zendesk
• Zendesk manages the ticket, ensures follow-up, and logs data for future analysis

This hybrid model ensures speed without compromising on empathy and personalization.

Benefits for Our Players

• ⏱️ Faster responses, especially for repeat questions
• 🧠 24/7 assistance — even outside working hours
• 🎮 Game-specific support (e.g., rules, scoring, tournament details)
• 📊 Transparent support ticket tracking and feedback options

🔐 Data Privacy & Compliance

Lomdree Games follows industry-best practices for data security. Both Zendesk and our AI infrastructure comply with GDPR and ISO 9001:2015 standards to ensure your information stays safe and protected.